Return & Refund Policy
Refund policy
WHAT ARE OUR CANCELLATION/RETURN POLICIES?
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
1. REFUNDS
RETURN EXCHANGE POLICY
Our return policy does not include refunds or returns. Once a purchase is made, it is considered final and cannot be returned for a refund. We encourage customers to carefully review their purchases and ask any questions they may have before completing the transaction to ensure satisfaction with their order. If there are any issues with the product or if it arrives damaged, please contact our customer service team, and we will work with you to address the situation and find a suitable resolution.
Our replacement policy allows for the exchange of a product under certain conditions. If you receive a damaged or defective item, you may be eligible for a replacement. Please follow these steps to initiate a replacement:
- Contact our customer service team within 06-07 days of receiving the product and provide them with the details of the issue, including any relevant photographs or evidence.
- Our customer service team will assess your request and guide you through the replacement and exchange process. They may ask for additional information or documentation to support your claim.
- If your request is approved, we will provide instructions for returning the damaged or defective item. Please ensure that the product is in its original packaging and includes all accessories, tags, and labels.
- Please note that if you have request for replacement process the charge for replacement of courier will be charged from customer.
- Once we receive the returned item, our team will inspect it to verify the damage or defect. If it meets the necessary criteria, we will proceed with the replacement process.
- The replacement product will be dispatched to you as soon as possible, depending on availability. We will provide you with the tracking details for your reference.
Please note that our replacement policy applies only to damaged or defective items and is subject to certain terms and conditions. It does not cover issues arising from misuse, improper handling, or normal wear and tear. Additionally, the availability of a replacement product may depend on stock availability.
We strive to provide a satisfactory resolution for any issues encountered with our products. If you have any further questions or concerns about our replacement policy, please feel free to contact our customer service team for assistance.
Note: If you got wrong product or damage product. you can exchange only within 7 days of product purchase. (Make video of wrong product and damage). We will only accepted that product.
PRODUCT RETURN AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES :-
- Product is washed/damaged/worn
- Part of missing delivered full product
- Products must be in their original condition
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- If, according to your opinion you don't like the product, this return reason is not acceptable
- Replacements will be made basis availability of that product on the website
- In case of damaged from your side, this product is non-refundable
Exchanges
No Revrse pickup facility available and only exchange done by us
2. SHIPPING AND CASH ON DELIVERY (COD) FEES
Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.
3. RETURNS POLICY
The entire process takes about 6-8 business days. Thank you for co-operation and patience.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:
- In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
- Typical time of reverse pickup is 3-6 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
- In case of the returns, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 120 subject to submission of courier receipt via email.
- You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
- Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
- Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
- We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
- We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
- In case of multiple products order, return request should be placed together for all the products you want to return.
- We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
- Products that have been tampered with, opened and/or used or washed cannot be returned.
You may contact our Customer Care within 5 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference & you have to send the courier Airway Bill number to our customer care.
If you have any further questions, please e-mail us at support@vootbuy.in